Return Policy

Holiday Shopping with Confidence

At Ebony Christmas Haus, your joy and peace of mind matter to us.
Our return policy is designed to keep your holiday shopping simple, worry-free, and stress-free.

Read our full return guidelines below, including processing times, eligibility, and how to start a return.
Need help? Just reach out — we’re here to support you. ❤️💚💛

30-Day Return Window

You have 30 days after receiving your order to request a return.

To be eligible, items must be:

  • In the same condition you received them

  • Unworn / unused

  • In the original packaging

  • With tags attached

  • Accompanied by your receipt or proof of purchase

How to Start a Return

To request a return, email us at:
support@ebonychristmashaus.com

Once your request is reviewed and approved, we will:

  • Provide a return shipping label

  • Send instructions on how and where to send the item

Important: Items sent back without first requesting a return will not be accepted.

Return address:
👉 [INSERT RETURN ADDRESS HERE]
(If you want, I can help create a “Returns Center” or choose a PO Box.)

Damages, Defects & Wrong Items

Please inspect your order when it arrives.
If an item is:

  • Defective

  • Damaged

  • Incorrect

Email us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Due to the nature of certain products, the following cannot be returned:

  • Sale items

  • Gift cards

  • Personalized or custom items

  • Digital items (if you add these in future)

  • Perishable items

  • Personal care goods

  • Hazardous, flammable, or restricted items

If you’re unsure whether your item qualifies, email us — our team is happy to help.

Exchanges

To receive a different size or style, the fastest option is:

  1. Return the original item

  2. Place a new order for the item you want

Once your return is accepted, we’ll guide you through the next steps.

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Refunds are issued to your original payment method

  • Refund processing typically takes up to 10 business days

Your bank or credit card company may take additional time to finalize the refund.

If more than 15 business days have passed since approval, contact us at:
support@ebonychristmashaus.com