Shipping Policy

At Ebony Christmas Haus, we work to deliver your orders safely and quickly.

Processing Time
• Orders ship within 2–5 business days
(Processing times may be longer during peak holiday season.)

Shipping Rates
Rates are calculated at checkout based on your location and order weight.

Delivery Time
• U.S. Standard Shipping: 5–10 business days
• Expedited shipping may be available at checkout

Order Tracking
Once your order ships, you will receive an email with your tracking number.

Incorrect Address
Customers are responsible for entering the correct shipping address.
We are not responsible for delays or lost packages due to incorrect addresses entered at checkout.

Lost or Stolen Packages
Once a package is marked delivered by the carrier, Ebony Christmas Haus is not responsible.
If a package appears lost or stolen, please contact the carrier directly.

International Shipping
Currently not offered.